Return & Refund Policy:

1. Standard Returns & Refunds

1.1 Eligibility for Refunds

Refunds will be issued for products returned within 7 days of delivery, provided that:  

• The item is unused and in its original condition (no signs of wear, damage, or alteration);  
• All original packaging, tags, and accessories are included;  
• The product is not excluded from returns (e.g., perishable or custom-made items).  

Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item.

1.2 Return Process & Requirements

To initiate a return, please ensure you have the following:  

Proof of purchase, such as:  

• Order confirmation email/invoice (for online purchases);  
• Order ID from your account.  

Complete original packaging, including:  

• Manufacturer’s box, manuals, and all included accessories;  
• Any free gifts or promotional items (if applicable).  

1.3 Lost Your Receipt?

 If you cannot locate your proof of purchase, we may still process your return if you provide:  

A bank or credit card statement showing:  

• The exact transaction amount;  
• The date and time of purchase;  
• The merchant name (BMB Autocare).  

Note: Returns without valid proof may be denied or subject to store credit only.

2. Change of Mind 

2.1 Conditions for Returns  

   We accept returns for unused items within 7 days of purchase for:  

• A full refund (to the original payment method); OR  
• Store credit (issued as an e-gift card or account credit).  

The customer is responsible for return shipping costs unless otherwise stated in promotions.  

2.2 Non-Returnable Items  

 The following items are final sale unless faulty:  

• Opened software/media (e.g., diagnostic tools, CDs);  
• Custom-ordered or personalized products;  
• Items marked “Non-Returnable” at purchase.  

3. Damaged or Incorrect Items 

3.1 Faulty or Wrong Item Received?  

 If we sent you a damaged, defective, or incorrect product, we accept returns for unused items within 30 days of purchase:

• Keep the item—no need to return it;  
• We will ship a replacement immediately at no extra cost;  
• In some cases, we may offer a refund or store credit instead.  

3.2 Verification Process  

 To expedite your replacement, we may request proof of the issue, such as:  

Photos/Video showing:  

• External packaging damage (dents, tears, water damage);  
• The defective/wrong item (e.g., wrong model, missing parts);  
• The order/shipping label (for reference).  
• Order details (screenshot of confirmation email or account order page).  
• Shipping documentation (tracking number, carrier damage report).  
• Unboxing video (for high-value items or we might ask you for proof evidence).  

Note:  Please submit requested proof within 72 hours to ensure fast resolution.  

4. General Terms  

• Refund Processing Time: 5-10 business days after approval.  
• Store Credit: Valid for 12 months and can be used online/in-store.  
• Return Shipping: Customers cover costs unless the error was ours.  
• Restocking Fees: None for eligible returns.  

Need Help?  

Contact our support team via info@bmbautocare.co.nz with your order details.