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AUCKLAND
10/6 Brick Street, Henderson,
Auckland 0610
Phone: 09 218 9560
Email: info@bmbautocare.co.nz
Information Questions
Frequently asked questions
Can I change my order after receiving a confirmation email?
Once your order has been dispatched, we are generally unable to add, remove, or modify items in your selection.
How long will it take to receive my order?
We process and dispatch most orders within 1–2 business days.
Delivery times vary between 1–10 business days after dispatch, depending on your location, order size, and stock availability.
How much does shipping cost?
Your delivery charge will vary depending on the size, weight and location of the products you choose to purchase as well as your delivery location of choice.
How do I cancel my order?
To cancel your order, please contact our Customer Service Team by phone, and we’ll be happy to assist you.
How long will my order take to be processed ?
We strive to process all orders as quickly as possible.
Please allow 24–72 business hours for processing as a general guide.
How do I know my order has been placed successfully?
You will receive an acknowledgement email once your order has been successfully placed.
This email will include your order details and a reference number.
Please keep this email safe, as you will need your order reference for any future inquiries.
Failure to provide the reference number upon request may delay the resolution of your query.
Once your order has been dispatched, you will receive a confirmation email.
I did not receive a confirmation email
If you do not receive an acknowledgement email, please contact us to ensure there is no issue with our system.
Acknowledgement emails are sent automatically upon successful order placement.
Please check your spam or junk folder, as emails may be filtered there.
Also, ensure that all details entered—particularly your email address, payment information, and shipping address—are correct.
Information About us